Return & Refund Policy
At Adriatic Heritage, we take pride in the quality and craftsmanship of our specialty products. Because our items are premium food products, we maintain strict quality control standards to ensure safety and freshness.
1. Returns & Eligibility
Timeframe: We accept return requests within 14 days of delivery.
Condition: Items must be unopened, unused, sealed in their original packaging, and in the same condition as received.
Exclusions: Due to health and safety regulations, any product that has been opened, unsealed, or tampered with is strictly non-refundable.
2. Return Process & Shipping Costs
Initiating a Return: To request a return, please contact our team at allocations@adriaticheritage.com.au with your order number and proof of purchase before sending any items back. Unauthorised returns will not be accepted.
Return Shipping: The buyer is fully responsible for organizing and paying all return shipping costs. We strongly recommend using a trackable shipping service, as Adriatic Heritage is not responsible for items lost or damaged in transit.
3. Refunds & Inspection
Once your return is received and inspected by our team, we will send an email notifying you of the approval or rejection of your refund based on the condition of the seal and packaging.
If approved, your refund will be processed automatically to your original payment method within 5–7 business days. Shipping charges on the original order are non-refundable.
4. Damaged or Faulty Items
If your order arrives damaged or incorrect, please email us within 48 hours of receipt with photos of the damaged item and original packaging so we can rectify the issue promptly.